CIS Transformation: Unlocking the Value of Utilities' Customer Information Systems
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چکیده
The customer information system (CIS) is a vital component of the meter-to-cash (M2C) value chain for electric utilities and other industries that provide metered delivery of commodities such as water and natural gas. It is the glue that binds the consumption and metering process to payments, collections and other downstream processes that affect a company’s top line. Yet CIS transformations carried out in the 1990s are quickly proving inadequate for handling the influx of changes brought about by regulation and innovations such as the smart grid, electric vehicles, mobile technologies and self-serve portals.
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تاریخ انتشار 2013